Business Process Management

In healthcare, government, and commercial businesses, decisions are made—and things get done—only as quickly as information can be collected, routed, approved, and filed. Your organization’s flexibility, agility and performance are determined by the quality of this workflow—or rather, by your ability to revolutionize it with technology.

By applying business logic and the most up-to-date technologies, eDocument Resources can optimize workflows up and down the value chain.

Integrating with your existing business systems, we reduce the amount of time employees spend on low-value, manual, paper-based tasks and waiting for the information that moves the organization forward.

We also improve customer experiences at every level of the organization. Customers spend less time waiting in line, get quicker responses from customer service, and receive faster payments and order fulfillment.

OnBase Business Process Management Software Solutions

Many of our solutions utilize workflow technologies from OnBase. With OnBase Workflow, organizations have an electronic document routing system that enables users to process work far more efficiently, faster, and more accurately than with traditional paper processing. OnBase Workflow is beneficial whenever successive points of input or action are required in order to complete a task, process or procedure.

OnBase Business Process Management offers the ability to:

• Define and configure document states, rules, actions and lifecycles with a comfortable Windows interface
• Route documents through the business process as each increment of user or system work is completed within a queue
• Support advanced features such as alternate routing logic, automatic criteria calculation, rendezvous, simultaneous notification, load balancing, reporting, ad hoc workflow, VB scripting, and API functionality for integration with core legacy or ERP/CRM systems

OnBase Business Process Management Benefits:

• Reduced labor requirements by eliminating tedious manual processes such as distributing items through inter-office mail
• Greater consistency in applying business rules and procedures by limiting users' ability to go outside of the accepted system
• Support for compliance initiatives due to greater control and easily accessible audit trails
• Increased accountability through administrator visibility into past activities and current status
• Higher productivity that results in increased throughput/reduce cycle times