Customer support

Phone: 952-607-3550
Toll-free: 1-866-372-EDOC (3362)
support@edocumentresources.com

To help us pinpoint a solution faster, fill out a detailed online support request. A support representative will contact you concerning your issue promptly.

* Represents a required field

First Name *	Last Name *
Company *	Priority Level * Priority 1 - System Down Priority 2 - Critical Priority 3 - Important Priority 4 - Low
Email *
Number to call *
Support Type * OnBase Compass Capture Compass Forms Kofax Scanner Other software Hardware
Database version * DB2 Microsoft SQL Server 2008 Microsoft SQL Server 2005 Microsoft SQL Server 2000 Microsoft SQL Server 7 Oracle 8 Oracle 7 SyBase SQL Anywhere 5.5 Other	Operating system * Windows Vista Windows XP Windows Server 2003 Windows ME Windows NT Workstation Windows NT Professional Windows 98 Windows 95 Other
Version *	PROD or TEST? *
Describe the Issue: *
Is there any error? Is this the first time you have received this error? Were you able to keep working, or did OnBase hang? If hung, how long did it take before closing?
Was this working before? When did this stop working? What has changed if anything?
What were you doing when this issue happened? Can you replicate this every time, or is it sporadic? If sporadic, does it happen during a certain time of day, hour, busy periods?
Is anyone else experiencing this issue?
Logging: Verbose Log (Thick Client) Diagnostic Console (If Core Related) IIS Logs Event Viewer