Solutions for the public sector

Our solutions are used to manage essential processes throughout the public sector including:

• Health and human services
• Administration and finance
• Records management
• Law enforcement and criminal justice
• Transportation and logistics
• Utilities and public works

Human services

In particular, human services agencies—and their constituents—are frequently hampered by an abundance of paper. Case workers spend valuable time on data re-entry and tracking down paper files; meanwhile, clients are frustrated by endless forms and requests for information.

eDocument Resources has delivered numerous human services applications that help agencies improve responsiveness to clients while easing the burden on case workers. With the Compass Software suite, we provide solutions for:

• Front-desk document capture—collecting and scanning documents at receptio interview areas
• Online forms management—allowing case workers and clients to fill out forms on-screen, automatically populating them with updated state system data, linking related documents, and capturing signatures electronically
• Appointment management—automating client check-in and balancing assignment of appointments among case workers
• Case file management—automated case processing, notifications, and enabling drag-and-drop transfer of case files between jurisdictions in seconds

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